The incremental approach to change is effective when what you want is more of what you've already got.
People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.
Organizations are, in the last analysis, interactions among people. 
Seeing trumps hearing, but doing trumps seeing!
Leadership is making happen what wouldn't happen anyway and this always entails working at the edge of what is acceptable 