Jan Carlzon quotes: wise famous quotes, sayings and quotations by Jan Carlzon

Jan Carlzon Famous Quotes & Sayings

Discover top inspirational quotes from Jan Carlzon on Wise Famous Quotes.

Jan Carlzon quotes: A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.

Jan Carlzon quotes: An individual without information can't take responsibility. An individual with information can't help but take responsibility.

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Jan Carlzon quotes: The only thing that counts is a satisfied customer.

The only thing that counts is a satisfied customer.

Jan Carlzon quotes: If you're not serving the customer, your job is to be serving someone who is.

If you're not serving the customer, your job is to be serving someone who is.

Jan Carlzon quotes: Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

Jan Carlzon quotes: You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

Jan Carlzon quotes: Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

Jan Carlzon quotes: Excellence doesn't mean we have to be 100% better in any one thing: it means we strive to be 1% better in 100 things.

Excellence doesn't mean we have to be 100% better in any one thing: it means we strive to be 1% better in 100 things.

Jan Carlzon quotes: If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

Jan Carlzon quotes: Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

Jan Carlzon quotes: Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission

Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission

Jan Carlzon quotes: The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

Jan Carlzon quotes: We have 50,000 moments of truth every day.

We have 50,000 moments of truth every day.

Jan Carlzon quotes: Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.