J. Willard Marriott Quotes

I've felt that dissatisfaction is the basis of progress. When we become satisfied in business, we become obsolete.

It's more important to hire people with the right qualities than with specific experience.

Eliminate the cause of a mistake. Don't just clean it up.

Customer needs may vary, but their bias for quality never does.

Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Communicate. Listen to your customers, associates and competitors.

Take care of your people and they will take care of your customers.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

No person can get very far in this life on a 40 hour week.

Celebrate your people's success, not your own.

Great companies are built by people who never stop thinking about ways to improve the business.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

View the problem as an opportunity to grow.

Do it and do it now. Err on the side of taking action

No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.