Tony Hsieh Quotes

Top 56 wise famous quotes and sayings by Tony Hsieh

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Tony Hsieh quotes: Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees. Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh quotes: Success is getting to a point where you'd be truly OK with losing everything you have and starting over. Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
Tony Hsieh quotes: Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony Hsieh quotes: Without conscious and deliberate effort, inertia always wins Without conscious and deliberate effort, inertia always wins
Tony Hsieh quotes: Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy. Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh quotes: First, they ignore you, then they laugh at you, then they fight you, then you win. - GANDHI First, they ignore you, then they laugh at you, then they fight you, then you win. - GANDHI
Tony Hsieh quotes: Help shape the stories that people are telling about you. Help shape the stories that people are telling about you.
Tony Hsieh quotes: Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there. Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
Tony Hsieh quotes: I had decided to stop chasing the money, and start chasing the passion. I had decided to stop chasing the money, and start chasing the passion.
Tony Hsieh quotes: Whatever you're thinking, think bigger. Whatever you're thinking, think bigger.
Tony Hsieh quotes: The brand is just a lagging indicator of a company's culture. The brand is just a lagging indicator of a company's culture.
Tony Hsieh quotes: Don't be cocky. Don't be flashy. There's always someone better than you. Don't be cocky. Don't be flashy. There's always someone better than you.
Tony Hsieh quotes: Your brand is your culture. Your brand is your culture.
Tony Hsieh quotes: The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within. The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.
Tony Hsieh quotes: Whatever you are thinking, think bigger. Whatever you are thinking, think bigger.
Tony Hsieh quotes: A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly. A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh quotes: Problems are just mile markers. Each one we pass means we've gotten better. Problems are just mile markers. Each one we pass means we've gotten better.
Tony Hsieh quotes: Chase the vision, not the money, the money will end up following you. Chase the vision, not the money, the money will end up following you.
Tony Hsieh quotes: Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions. Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh quotes: What's the best way to build a brand for the long term? In a word: culture. What's the best way to build a brand for the long term? In a word: culture.
Tony Hsieh quotes: Your culture is your brand. Your culture is your brand.
Tony Hsieh quotes: Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce." Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."
Tony Hsieh quotes: I'd rather spend money on things that improve the customer experience than on marketing. I'd rather spend money on things that improve the customer experience than on marketing.
Tony Hsieh quotes: Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem. Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.
Tony Hsieh quotes: It's more fun to talk with someone who doesn't use long difficult words but rather short easy words like What about lunch?" - Winnie-the-Pooh It's more fun to talk with someone who doesn't use long difficult words but rather short easy words like What about lunch?" - Winnie-the-Pooh
Tony Hsieh quotes: Most companies are very quick to hire and slow to fire, when really it should be the other way around. Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh quotes: Zappos is a customer service company that just happens to sell shoes. Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh quotes: To never forget that the most important thing in life is the quality of life we lead. To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh quotes: Most innovation comes from outside your industry applied to your own Most innovation comes from outside your industry applied to your own
Tony Hsieh quotes: Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face. Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony Hsieh quotes: It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact. It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh quotes: I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones. I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh quotes: Inspire other communities and cities to reinvent themselves. Inspire other communities and cities to reinvent themselves.
Tony Hsieh quotes: Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture? Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh quotes: Someone broke into my car last night. Nothing worth taking, car is actually less of a mess now. I should schedule this monthly. Someone broke into my car last night. Nothing worth taking, car is actually less of a mess now. I should schedule this monthly.
Tony Hsieh quotes: Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh quotes: Get the culture right, and everything else just falls into place. Get the culture right, and everything else just falls into place.
Tony Hsieh quotes: Customer service shouldn't just be A department, it should be the entire company. Customer service shouldn't just be A department, it should be the entire company.
Tony Hsieh quotes: Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers. Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh quotes: Learn by doing. Theory is nice, but nothing replaces actual experience. Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh quotes: Envision, create, and believe in your own universe, and the universe will form around you. Envision, create, and believe in your own universe, and the universe will form around you.
Tony Hsieh quotes: Don't play games that you don't understand, even if you see lots of other people making money from them. Don't play games that you don't understand, even if you see lots of other people making money from them.
Tony Hsieh quotes: The best leaders are servant leaders - they serve those they lead. The best leaders are servant leaders - they serve those they lead.
Tony Hsieh quotes: I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is. I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
Tony Hsieh quotes: Just figure out what your personal values are then just make those the corporate values. Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh quotes: Never outsource your core competency. Never outsource your core competency.
Tony Hsieh quotes: For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments. For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
Tony Hsieh quotes: Money alone isn't enough to bring happiness ... happiness [is] when you're actually truly ok with losing everything you have. Money alone isn't enough to bring happiness ... happiness [is] when you're actually truly ok with losing everything you have.