Herb Kelleher quotes: wise famous quotes, sayings and quotations by Herb Kelleher

Herb Kelleher Famous Quotes & Sayings

Discover top inspirational quotes from Herb Kelleher on Wise Famous Quotes.

You [the employees] are involved in a crusade.

If you don't treat your own people well, they won't treat other people well.

The more time I spend with our people, the more I find out about our business.

Treat your employees like customers.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

To be an excellent leader, you have to be a superb follower,

Hire for attitude, train for skill.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

I forgive all personal weaknesses except egomania and pretension.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

It takes nerves of steel to stay neurotic.

If employees aren't satisfied, they won't promote the product we need.

I've always been able to make erroneous decisions very quickly.

Just because you don't announce your plan doesn't mean you don't have one.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

The important thing is to take the bricklayer and make him understand that he's building a home, not just laying bricks.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!

The business of business is people.

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.

Your people come first, and if you treat them right, they'll treat the customers right.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy.

When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.

You can't have a mid-life crisis in the airline industry because every day is a crisis.

It is my practice to try to understand how valuable something is by trying to imagine myself without it.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

You don't hire for skills, you hire for attitude. You can always teach skills.

Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.

We have a strategic plan. It's called 'doing things'.

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

A company is stronger if it is bound by love rather than by fear.